Will genAI kill the help desk and other IT jobs? – Computerworld

Organizations are using AI to automate a wide range of business process, including paying suppliers, invoicing, procurement, financial reporting, and optimizing facilities utilization, according to Duke University finance professor John Graham, academic director of the survey. “This is on top of companies using ChatGPT to generate creative ideas and to draft job descriptions, contracts, marketing plans, and press releases,” Graham said in the report.

In particular, Foote said, 11 IT-related roles will be affected by AI adoption over the next several years — some in positive ways, others not so positive. (Other industry experts believe that number could be higher.)

The roles likely to be eliminated or heavily automated include: software development, cybersecurity, DevOps, UI/UX design, data administration and management, testing and quality assurance, data scientists and analysts, testing and quality assurance, cloud engineers, technical writers, and IT support and systems administration — including network administration. Ironically AI and machine learning engineering is also becoming more automated through tools like Google’s AutoML, Foote said.